Multimedia: Invalid Page Fault Error Message During Installation (264390)


The information in this article applies to:

  • Microsoft Bookshelf 2000
  • Microsoft Encarta Africana 2000
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta World English Dictionary
  • Microsoft Expedia Streets and Trips 2000
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q264390

SYMPTOMS

When you install any of the products listed at the beginning of this article on a Microsoft Windows 95-based or a Microsoft Windows 98-based computer, you may receive the following error message:
  • This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you may receive an error message similar to one of the following error messages:
  • ACMSETUP caused an invalid page fault in module Kernel32.dll.
  • AUTMAP71 caused an invalid page fault in module Kernel32.dll.
  • BSHELF2K caused an invalid page fault in module <Unknown>.
  • EWED caused an invalid page fault in module <Unknown>.
  • MSWORLD5 caused an invalid page fault in module Atmap.ocx.
  • MSWORLD5 caused an invalid page fault in module Oleaut32.dll.
  • Microsoft Visual C++ Runtime Library

    Runtime Error!
    Program: C:\Program Files\Microsoft Encarta\Encarta Interactive World Atlas 2000\Msworld5.exe
    Abnormal Program Termination.

CAUSE

This problem can occur if the CD-ROM drive in your computer is configured to use Direct Memory Access (DMA) in Device Manager.

RESOLUTION

To work around this issue, use the following methods in the order in which they are presented.

Disable DMA for the CD-ROM Drive

To disable DMA for the CD-ROM drive:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System, and then click the Device Manager tab.
  3. Click View Devices By Type and then click the plus sign (+) next to CD-ROM to expand the branch.
  4. Click the CD-ROM drive that you want to change, and then click Properties.
  5. Click the Settings tab.
  6. Click to clear the DMA check box, and then click Close.
  7. Close Control Panel, and then restart the computer.
Test to see if the issue still occurs. If the issue continues to occur, continue to the next method.

Disable DMA for the Hard Disk

To disable DMA for the hard disk:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System, and then click the Device Manager tab.
  3. Click View Devices By Type and then click the plus sign (+) next to Disk drives to expand the branch.
  4. Click the hard disk that you want to change, and then click Properties.
  5. Click the Settings tab.
  6. Click to clear the DMA check box, and then click OK.
  7. Repeat steps 4 through 6 for each hard disk.
  8. Click Close.
  9. Close Control Panel, and then restart the computer.

MORE INFORMATION

As of August 15th 1998, Dell technical support began shipping a replacement part for laptop-based Toshiba 24x CD-ROM drives in the Dell Inspiron 3200 to fix a problem that can cause some of the error messages that are listed in the Symptoms section of this article.

Contact Dell technical support if you have any questions regarding this.

For information about how to contact Dell, visit the following Dell Web site:

http://www.dell.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For additional information about issues that you may experience with laptop computers, click the article numbers below to view the articles in the Microsoft Knowledge Base:

188195 Toshiba Tecra 750 Computer with CD-ROM Drive Hangs When Starting

189113 Windows 98 Setup May Hang on Toshiba Tecra or Protege

Modification Type:MinorLast Reviewed:8/19/2005
Keywords:kberrmsg kbprb KB264390
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