XFOR: Unintelligible Characters in Dialog Box Font in Microsoft Mail Connector Queue (264341)


The information in this article applies to:

  • Microsoft Exchange Server 5.5, when used with:
    • the operating system: Microsoft Windows 2000
  • Microsoft Mail for PC Networks 3.5
This article was previously published under Q264341

SYMPTOMS

If you use Microsoft Mail Server and the Microsoft Mail Connecter with Exchange Server 5.5 on a computer that is running Windows 2000 Server Japanese Edition, when you look at the Sender and Subject fields in the Microsoft Mail Connector queue by using the Microsoft Exchange Server Administrator program, double-byte character set (DBCS) characters become unintelligible characters.

CAUSE

This issue can occur because of the Microsoft Mail Connector in Exchange Server 5.5. The method of font management that Windows 2000 Server uses is different than the method that Microsoft Windows NT Server version 4.0 uses. Windows NT Server 4.0 and Exchange Server 5.5 use Microsoft Shell Dialog font, but Windows 2000 Server uses the font that is registered in the registry instead of Microsoft Shell Dialog font. A potential issue in the Microsoft Mail Connector may be exposed, which causes the issue that is described in the "Symptoms" section of this article.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbExchange550preSP4fix kbExchange550sp4Fix kbfix KB264341
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