Visio2000: An Error May Occur When You Use the Shape Explorer to Add a Shape (264267)


The information in this article applies to:

  • Microsoft Visio 2000 Standard Edition
  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Technical Edition
  • Microsoft Visio 2000 Enterprise Edition
This article was previously published under Q264267

SYMPTOMS

In Visio 2000, when you use the Shape Explorer to add a shape, you may receive the following error message:
An action cannot be completed because a component is not responding.

RESOLUTION

To resolve this problem, obtain Microsoft Visio 2000 Service Release 1 (SR-1).

To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

263721 Visio: How to Obtain Microsoft Visio 2000 Service Release 1 (SR-1)

To temporarily work around this problem, do not use the Shape Explorer to add shapes directly to the drawing. Instead, do the following:
  1. In the Shape Explorer, right-click the shape that you want to add.
  2. Click Open Containing Stencil.
  3. Drag the shape from the stencil.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.  This problem was corrected in Microsoft Visio 2000 SR-1.

MORE INFORMATION

Steps to Reproduce the Behavior

  1. On the Tools menu, point to Macros, and then click Shape Explorer.
  2. Type Triangle, and then click Find Now.

    The Shape Explorer presents a list of available shapes.
  3. Select the triangle in the Marketing Diagrams stencil.
  4. Right-click the triangle, and then click Add to Drawing Page.

    An error sound occurs, but no error appears.
  5. Click the Shape Explorer window to bring the error message forward.

    Note that you receive the error message mentioned in the "Symptoms" section of this article.
Modification Type:MajorLast Reviewed:11/4/2002
Keywords:KB264267
©2002 Microsoft Corporation. All rights reserved.