Exchange Setup does not work because of Domain Name System settings on the domain controller (264001)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
This article was previously published under Q264001

SYMPTOMS

When you run Exchange Setup from a member server, you may receive the following error message at the Component Selection dialog box:
The Component "Microsoft Exchange Messaging and Collaboration Services" cannot be assigned the action "Install" because:
  • Setup is unable to access the Windows 2000 Active Directory
  • Failed to look up the Windows 2000 site to which this computer belongs. Please verify that your computer is configured with correct site information and is in a Windows 2000 domain where the domain controller is reachable.
If you use the Nltest.exe utility (included in the Microsoft Windows 2000 Resource Kit) with the nltest /dsgetsite option, the Nltest.exe utility generates the following output:
DSGetSiteName failed: Status = 1919 0x77f ERROR_NO_SITENAME
This command-line utility attempts to resolve the Active Directory site name by using Domain Name System (DNS).

CAUSE

The Exchange server and the schema master must both be pointed to valid internal DNS servers.

RESOLUTION

To resolve this issue, make sure that the DNS settings on the schema master domain controller and the member server are pointed to valid internal DNS servers. If the schema master is the DNS server, make sure that the schema master uses its own Internet Protocol (IP) address and is the preferred DNS server.

To change the DNS settings:
  1. Right-click My Network Places, and then click Properties in the shortcut menu to open the Network and Dial-up Connections dialog box.
  2. Right-click Local Area Connection, and then click Properties in the shortcut menu.
  3. Click Internet Protocol (TCP/IP), and then click Properties.
  4. Change the preferred DNS server.

MORE INFORMATION

Nltest.exe is a powerful command-line utility that you can use to test trust relationships and the state of domain controller replication in a Microsoft Windows NT domain.

For additional information about the Nltest utility, click the article number below to view the article in the Microsoft Knowledge Base:

158148 Domain Secure Channel Utility -- Nltest.exe

Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB264001
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