VPN Client Connection Stops Working After Hibernate or Standby (263965)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q263965

SYMPTOMS

Virtual Private Network (VPN) connections from a Windows 2000 client may stop working after the computer resumes from Hibernate or Standby mode if the Incoming Connections option is enabled. The VPN client returns the following error message:
Error 51: The modem (or other connecting device) has reported an error.

CAUSE

This behavior occurs because the Telephony API (TAPI) provider is not shut down during Hibernate or Standby. When the computer resumes, Remote Access Service (RAS) tries to initialize the TAPI provider but the operation is unsuccessful because TAPI was never shut down.

RESOLUTION

To resolve this issue, delete the Incoming Connections icon in Network and Dial-Up Connections, and then restart the computer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

227507 Cannot Rename 'Incoming Connections' Icon

Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kbbug kberrmsg kbpending KB263965
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