Internal Stack Overflow When Quitting to MS-DOS (263891)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
This article was previously published under Q263891

SYMPTOMS

When you click Restart in MS-DOS mode in the Shut Down Windows dialog box, your computer may stop responding (hang) with the following error message:
An internal stack overflow has caused this session to be halted.
Change the STACKS setting in your Config.sys file, and then try again.
Note that this problem occurs only in Windows 98 Second Edition Advanced Configuration and Power Interface (ACPI) mode.

CAUSE

If an ACPI hardware interrupt occurs just before ACPI mode is disabled during the shutdown process, Acpi.sys sets an ACPI interrupt register incorrectly. In MS-DOS mode, the incorrect hardware interrupt occurs continuously.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time     Version    Size    File name
   -----------------------------------------------
   06/14/00  09:16am  4.10.2229  83,280  Acpi.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbenv kberrmsg kbprb kbQFE KB263891
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