Access Violation When You Run the Netdiag Utility (263689)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Professional SP1

This article was previously published under Q263689

SYMPTOMS

When you run Netdiag.exe, you may receive the following error message:

Access Exception Occurred
Application: Netdiag.exe
Exception Number (C0000005)

CAUSE

This error message is caused by stack corruption; it may occur in a domain with several authoritative DNS servers.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date     Time     Version        Size     File name
   -----------------------------------------------------
   3/23/00  12:28AM  5.0.2195.1363  377,104  Netdiag.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

Netdiag is included with the Support Tools that are included on the Windows 2000 CD-ROM (in the Support\Tools folder). Netdiag is a diagnostic utility for networking and Active Directory-related problems. To view the available switches associated with this utility, type the following line at a command prompt:

netdiag /?

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB263689