Computer May Stop Responding with Object Auditing Enabled (263627)

SYMPTOMS

When object auditing is enabled, your Microsoft Windows 2000-based computer may stop responding (hang).

Customers have reported receiving a black screen, which seemed to indicate that the server experienced an access violation but in fact it just stopped responding. Some customers have reported that their computers restarted, but this is because third-party software was monitoring for hangs and restarted the server.

CAUSE

There is a problem with object auditing and locking in the kernel that can cause a deadlock. The only symptom of this issue is your computer hanging when auditing is enabled.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   29-May-2001  09:43  5.0.2195.3649  1,685,632  Ntkrnlmp.exe
   29-May-2001  09:43  5.0.2195.3649  1,685,312  Ntkrnlpa.exe
   29-May-2001  09:44  5.0.2195.3649  1,705,984  Ntkrpamp.exe
   29-May-2001  09:43  5.0.2195.3649  1,663,424  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot