SMS: Hardware Inventory Agent on Windows 9x Clients Is Not Re-Enabled After You Upgrade to SMS SP2 (263370)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q263370

SYMPTOMS

After you uninstall the Systems Management Server (SMS) client, reinstall the SMS client, and then upgrade the SMS client from Service Pack 1 (SP1) to Service Pack 2 (SP2) without restarting the client computer, hardware inventory on the Microsoft Windows 9x clients is not re-enabled.

In Systems Management Server in Control Panel on the client computer, the Hardware Inventory Agent component remains in the status of "Reboot Required."

When you run the Smsls.bat file, you receive an error message that the Clilog.dll file was not found.

CAUSE

When you uninstall the SMS client, some files are only removed after you restart the computer. If you do not restart the computer, the files are not removed. When you re-install the SMS client, new components are installed. When you upgrade from SP1 to SP2, the Hardware Inventory Agent is disabled and marked to be restarted. When you restart the computer, the files from the original uninstallation procedure are removed and so are the files from the upgraded installation. The Hardware Inventory Agent is not re-enabled because the enabler cannot find the Clilog.dll file. Because the re-enabler runs only once, the Hardware Inventory Agent is not re-enabled.

WORKAROUND

When you uninstall the SMS client components by using the Systems Management Installation Wizard (Smsman.exe) or the 20clicln.bat file, restart the computer to complete the uninstallation procedure. After you restart the computer, you can install the client normally.

You can also manually repair the Hardware Inventory Agent in Control Panel.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbsetup kbsms200preSP3 KB263370
©2004 Microsoft Corporation. All rights reserved.