SMS: Remote Tools Are Not Removed if the Terminal Services Program Is Made Available (263365)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q263365

SYMPTOMS

When a Microsoft Systems Management Server client is installed on a Microsoft Windows 2000 Server computer on which the Terminal Services program is not available, Remote Tools are automatically installed and function normally. If Terminal Services is subsequently made available, Remote Tools are not automatically removed.

CAUSE

This issue occurs because the Remote Tools Client Agent is not installed if Terminal Services is enabled in Application mode on the Terminal Services Server.

WORKAROUND

To remove Remote Tools from Terminal Services on the Windows 2000 Server computer, remove the Systems Management Server client, and then re-install the client while Terminal Services is running. The Systems Management Server client then recognizes that Terminal Services is running on the Windows 2000 Server computer and does not install Remote Tools.

NOTE: Remote Tools are not supported on computers running Terminal Services Server and SMS 2.0 with SP 2 or earlier. This has been resolved in the latest Service Pack (SP3).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbBug kbnofix kbsms200preSP3 KB263365
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