OL2000: Error Message: Microsoft WordMail Could Not Be Started (263186)


The information in this article applies to:

  • Microsoft Outlook 2000
  • Microsoft Outlook 2000, Service Release 1 (SR-1)
This article was previously published under Q263186

SYMPTOMS

If your computer is configured to use Microsoft Word 2000 as your e-mail editor for Outlook, if you have never started Word 2000, and if you create a new message or open an existing message in Outlook, you may see the following error message:
Microsoft WordMail could not be started. Try one of the following:
  • Close any open dialog boxes in Word.
  • Make sure Word is correctly installed.
  • Close other programs and try again.
A dialog box may be open in another program preventing Outlook from performing this operation. Switch to the program and close any open dialog boxes.
You receive the error message after you install Norton AntiVirus 2000.

CAUSE

The Norton AntiVirus (NAV) plug-in for Microsoft Office 2000 is preventing Outlook 2000 from properly accessing Word 2000.

RESOLUTION

Contact your antivirus software vendor to obtain either an updated version of their product or assistance with reconfiguration of their product which will resolve this problem.

For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in

MORE INFORMATION

More information about this issue is available in the Symantec Knowledge Base Document ID #1999100112431406: "Wordmail can't start" After Installing Norton AntiVirus 2000.

You can view this document at the following Symantec Web site:

http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/9c67cafa8d84b22b882567fd006c0cbd?OpenDocument

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:3/18/2005
Keywords:kbprb KB263186
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