Arrow Keys Do Not Work in Windows 2000 HyperTerminal with VT100 Emulation (263077)

SYMPTOMS

When you press any of the ARROW keys while you are using HyperTerminal on your Windows 2000-based computer that is using VT100 emulation, the ARROW keys do not work if you are connected to a computer that uses the ARROW keys to move the pointer in a program.

CAUSE

This problem can occur when HyperTerminal is connected to a Telnet server by using TCP/IP (Winsock) on a Windows 2000-based computer because HyperTerminal sends the UP ARROW and DOWN ARROW information to the server as 1B. Under the same settings and conditions on a Microsoft Windows 98-based computer, HyperTerminal sends the sequence 1B 5B 41 for the UP ARROW and 1B 5B 44 for the LEFT ARROW. This problem can be noted by running a Netmon trace under the preceding conditions.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time        Version          Size     File name
   --------------------------------------------------------------
   06/28/2000  07:42 PM    5.0.2195.2097    574,224  Hypertrm.dll
   06/28/2000  07:44 PM    5.0.2195.2097    6,416    Hypertrm.exe

MORE INFORMATION

Steps to Reproduce the Problem

You can duplicate this problem by connecting a Window 98-based computer to a Windows 2000-based computer with a null modem cable and starting a HyperTerminal session on both computers. Configure each HyperTerminal session to echo typed characters locally in properties, settings, ASCII setup, and configure the Function keys, ARROW, and CTRL keys to act as Terminal Keys in properties and settings.

From the Window 98-based computer you can move the pointer around on the local computer (Windows 98) and the remote computer (Windows 2000) in the terminal window. From the Windows 2000-based computer the ARROW keys have no effect either locally (Windows 2000) or remotely (Windows 98).

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes