"Fixed Font Alignment in Japanese Windows 2000" Update Causes "Access Violation" Error Message During Program Setup (262957)

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The "Critical Update, June 8, 2000" Windows 2000 Critical Update, is available on the http://windowsupdate.microsoft.com/ site. You can also download this critical update (for installation later or on a different computer) from the following Microsoft Web site:

Download Q262957_w2k_sp1_x86_ja.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should have the following file attributes or later:

   Date      Time    Version           Size     File name
   -------------------------------------------------------
   03/30/00  06:21p  5.0.2195.1340     221,968  Gdi32.dll
   04/28/00  02:44p  5.0.2195.1537     379,152  User32.dll
   03/30/00  06:22p  5.0.2195.1340     242,960  Winsrv.dll
   04/03/00  02:44p  5.00.2195.1411  1,639,504  Win32k.sys

WORKAROUND

You can work around this problem by using one of the following methods:

Method 1

Change the path when you run the Setup program:

Open a command prompt.
Change the current path to drive C.
Run the Setup program with the full path
c:\>e:\setup.exe
where e:\ is the CD-ROM drive.

Method 2

Uninstall the hotfix for Q254049 and run the Setup program:

Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
Click Change or Remove Programs, click Windows 2000 Hotfix (Pre-Sp1), and then click Change/Remove (for more information about the hotfix, refer to Q254049).
Restart Windows 2000, and then run the Setup program that caused the "access violation" error message.
After you finish installing the program, reapply the "Fixed Font Alignment in Japanese Windows 2000" update.

"Fixed Font Alignment in Japanese Windows 2000" Update Causes "Access Violation" Error Message During Program Setup (262957)

SYMPTOMS

CAUSE