XADM: Internet Mail Service Does Not Start After Demoting and Re-Promoting Windows 2000 Server Domain Controller (262939)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP3, when used with:
    • the operating system: Microsoft Windows 2000
This article was previously published under Q262939

SYMPTOMS

After you demote a Windows 2000 Server-based Exchange Server computer from a domain controller and re-promote that computer to a domain controller, the Internet Mail Service may not start during the last step of the Internet Mail Service Wizard. The following error message may be displayed:
The service did not respond to the start or control request in a timely fashion.

Microsoft Windows NT
ID no: 0xc002041d
The following event may be logged in the Windows 2000 Event Viewer:
Event ID: 4018
Source: MSExchangeIMC
Category: Initialization/Termination
Unable to start the Internet Mail Connector service because MAPI could not be initialized.

CAUSE

This issue can occur if the group membership of the local users changes after the computer is re-promoted to a domain controller.

RESOLUTION

To resolve this issue:
  1. In the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in, click the Users container, and then double-click the service account user.
  2. Click the Member of tab.
  3. Make sure that the service account is a member of the Domain Administrators group.
  4. If the service account is member of the Domain Users group only, click Add, and then add the Domain Administrators group to the membership list.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB262939
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