Windows Millennium Edition Faq.txt File Contents (262923)

MORE INFORMATION

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       Microsoft Windows Millennium Edition
       README for Frequently Asked Questions
	            June 2000   
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     (c)Copyright Microsoft Corporation, 2000


This document provides complementary or late-breaking 
information to supplement the Microsoft(R) Windows(R) 
Millennium Edition (Windows Me) documentation.


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HOW TO USE THIS DOCUMENT
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To view FAQ.txt on-screen in Notepad, maximize the Notepad 
window.

To print FAQ.txt, open it in Notepad or another word 
processor, and then on the File menu, click Print.

NOTE: Some of the information in this document applies only 
to the Windows Millennium Edition Upgrade. If Windows Me was 
preinstalled on your computer, the upgrade-specific 
information may not apply.


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CONTENTS
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DISK COMPRESSION

NETWORKING

DESKTOP

MODEMS

FAT32

MISCELLANEOUS


DISK COMPRESSION
================

Q: Will Windows Me work if I have compressed my hard 
   drive using Stac Electronics Stacker software?

Windows Me is not compatible with Stacker 4.1 or earlier. 
Before you upgrade to Windows Me, you need to uninstall 
Stacker 4.1 or earlier. 


NETWORKING
==========

Q: How do I set up my Windows Me computer for a TCP/IP 
   network?

First, ask your system administrator whether your network 
is using a DHCP server to allocate IP addresses automatically 
or whether you have been assigned a specific IP address. 
After you have this information, carry out the following 
steps:

1. Click Start, point to Settings, click Control Panel, 
   and then open Network. If you don't see the Network icon, 
   click View All Control Panel Options.

2. On the Configuration tab, click Add, and then click 
   Protocol.

3. Click Add, click Microsoft, and then click TCP/IP.
 
4. After TCP/IP is installed, open Network in Control Panel.

5. On the Configuration tab, click TCP/IP, and then click 
   Properties. Use the instructions obtained from your 
   system administrator to configure the settings.


DESKTOP
=======

Q: How do I get animated cursors?

Animated cursors require a Windows Me display driver with a 
setting of 256 or more colors. Some very old display adapters 
do not support animated cursors. These include the ATI Ultra 
(mach8), some older Chips & Technologies, and XGA.

Additionally, if Windows Me is not using 32-bit disk access, 
cursors are not animated. To determine whether you are using 
32-bit disk access, carry out the following steps:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open System, and then click the Performance tab. If you 
   don't see the System icon, click View All Control Panel 
   Options.


MODEMS
======

Q: Setup didn't detect my modem. How do I install it?

To install a modem in Windows Me, carry out the following 
steps:

1. Click Start, point to Settings, and then click Control 
  Panel.

2. Open Modems, and then click Add. If you don't see the 
   Modems icon, click View All Control Panel Options.

   The Install New Modem wizard starts, which guides you 
   through the installation process.

NOTE: This procedure is for internal or external modems. 
PC card modems are installed automatically when they are 
inserted. (PC card modems require protected-mode PC card 
drivers.)

Q: My modem won't dial or connect. Why?

If your modem is not set up correctly, communications features 
may not function correctly. The following procedures help you 
verify the correct operation of your modem and Windows Me 
communications.

Because some communications programs designed for Windows 3.1 
install incompatible driver files, which may then cause COM 
ports and modems to stop working, first verify that the correct 
Windows Me files are loaded.


To verify that the required communications files are present:

1. Verify the sizes and dates of the files Comm.drv and 
   Serial.vxd in the System folder against the original 
   versions from the Windows Me CD or floppy disks.

2. Confirm that the following lines are present in the 
   System.ini file:

     [boot]
     Comm.drv=Comm.drv
     [386enh]
     device=*vcd

3. To revert to the default communications drivers for 
   Windows Me, select communications port entries in 
   Device Manager.

4. Run the Add New Hardware wizard in Control Panel to 
   detect and install the Windows Me drivers.

NOTE: Windows Me does not load the Serial.vxd driver in 
System.ini. Instead, it is loaded on demand through the 
registry. There is no file in Windows Me that corresponds 
to the *vcd entry in System.ini. It is an internal file 
built into Vmm32.vxd.


To verify the modem configuration:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open Modems. If you don't see the Modems icon, click 
   View All Control Panel Options.

3. Verify that the manufacturer and model for your modem 
   are correct. If not, run the Install New Modem wizard 
   to detect the modem and confirm the current registry 
   configuration.

   If your current modem does not appear in the list of 
   installed modems, click Add, and then select the 
   appropriate modem.

   If the manufacturer and model are not correct and are 
   not available from the list, select the Hayes-compatible 
   option for Generic Modem driver (set to the maximum baud 
   rate supported by your modem), and then click OK.

4. Remove any other modem entries in the list to eliminate 
   conflicts.


To verify that the modem is enabled:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open System, and then click the Device Manager tab. If you 
   don't see the System icon, click View All Control Panel 
   Options.

3. Select your modem from the list, and then click Properties.

4. In the Device Status area, make sure that the modem is 
   working properly.


To verify that the port is correct:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open Modems. If you don't see the Modems icon, click 
   View All Control Panel Options.

3. Select your modem, and then click Properties.

4. On the General tab, verify that the listed port is 
   correct. If it is not, select the correct port, and 
   then click OK.


To determine whether the serial port I/O address and IRQ 
settings are correctly defined:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open System, and then click the Device Manager tab. If you 
   don't see the System icon, click View All Control Panel 
   Options.

3. Click the Device Manager tab, and then click the plus 
   sign next to Ports.

4. Select a specific port, and then click Properties.

5. Click the Resources tab to display the current resource 
   settings for the selected port. To find the correct 
   settings, consult your modem documentation.

6. In the Conflicting Device List, determine whether the 
   modem is using resources in conflict with other devices.

7. If the modem is in conflict with other devices, click 
   Change Settings, and then click a configuration that 
   does not have resource conflicts.

NOTE: Do not use a modem on COM3 if there is a serial mouse 
or other device on COM1. On most computers, COM1 and COM3 
ports use the same IRQ and cannot be used simultaneously. 
The same is true of the COM2 and COM4 ports. If possible, 
change the COM3 and COM4 port to an IRQ setting that is not 
in conflict. 

Also, some display adapters have an address conflict with COM4 
ports. To work around this conflict, use another COM port or 
replace your graphics adapters.


To check the port settings:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open Modems. If you don't see the Modems icon, click 
   View All Control Panel Options.

3. Select your modem, and then click Properties.

4. Click the Connection tab to check the current port 
   settings such as baud rate, data bits, stop bits, and 
   parity. 

5. Click Advanced to check error control and flow control. 
   If you are using Windows 16-bit-based programs, turn 
   off these advanced features.

6. Verify the UART type.

Data transmission problems may occur if your computer is 
performing other tasks during a file download. If problems 
or errors occur during transmission, try lowering the baud 
rate. Attempts to use baud rates greater than 9600 on 
computers equipped with 8250 or 16450 UARTs will probably 
result in dropped characters.


To check the modem baud rate:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open Modems. If you don't see the Modems icon, click 
   View All Control Panel Options.

3. Select your modem, and then click Properties.

4. In the Maximum Speed area on the General tab, set the 
   baud rate to the correct speed. Slower modem speeds may 
   work, especially if you are using an older computer.

5. Make sure the Only Connect At This Speed check box is 
   selected.

NOTE: If the host system you are calling cannot communicate 
at the initial baud rate, it may be able to communicate at 
a slower baud rate.

TIP: To optimize communications performance, set the baud 
rate to a higher speed.


To disable hardware flow control if your modem cable 
doesn't support it:

1. Click Start, point to Settings, and then click Control 
   Panel.

2. Open Modems. If you don't see the Modems icon, click 
   View All Control Panel Options.

3. Select your modem, and then click Properties.

4. Click the Connection tab, and then click Advanced.

5. Make sure the Use Flow Control check box is cleared.


FAT32
=====

Q: Why can't I see my hard disk when I start my computer 
   from a floppy disk?

If your hard disk has a FAT32 partition and your start-up 
floppy disk is not from Windows 95 version 4.00.950 B or 
later, MS-DOS will not recognize the FAT32 partition when 
your computer is started from the floppy disk. To update 
the version of MS-DOS to be compatible with FAT32, carry 
out the following steps:

1. In Windows Me, click Start, point to Settings, and then 
   click Control Panel.

2. Open Add/Remove Programs.

3. Click the Startup Disk tab, and then click Create Disk.

4. Follow the instructions on the screen.


MISCELLANEOUS
=============

Q: Does Windows Me support NTFS?

NTFS is not directly supported under Windows Me. NTFS 
volumes can be accessed only by Windows NT locally. If 
Windows Me is installed on a computer already running 
Windows NT with an NTFS volume, it cannot access any 
information stored on the volume. However, Windows Me 
can access NTFS volumes across a network connection.