Unable to Obtain Home Directory Drive Connection in a Mixed Environment (262890)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q262890

SYMPTOMS

When a user's environment is mixed with Microsoft Windows NT 4.0 BDCs and Windows 2000 DCs while the LmCompatibilityLevel registry entry is in use for higher security, the home directory drive connection may not appear on the Windows 2000 Professional client computer. This problem may occur in the following environment:
  • The DC must be a Windows 2000-based DC, and the user's home directories must be located on a Windows NT 4.0-based BDC.
  • An LmCompatibilityLevel setting of three must exist on the client, and a minimum setting of three must exist on the servers.

CAUSE

This problem can occur if the client redirector code is passing two credentials, and the second one does not include the domain name.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version         Size    File name   Platform
   ----------------------------------------------------------------
   10/27/2000  04:32p  5.0.2195.2590  331,536  Msgina.dll

WORKAROUND

To work around this problem, set the LmCompatibilityLevel on the Windows 2000-based client to two or less.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000PreSP2Fix KB262890
©2004 Microsoft Corporation. All rights reserved.