SMS: A Program Runs Twice Because the SMS Wizard Displays the Program in Bold Even Though the Program Has Already Run (262824)

SYMPTOMS

If you advertise a program that is based on a mandatory assignment to a client and you use the Allow users to run the program independently of assignments" option, the program may be run twice. This problem may occur if the Advertised Programs client agent is configured to display a notification message when new advertised programs are available.

For example, this problem occurs in the following scenario:

The Offer Data Providers (ODPs) on the client refresh the offers and determine that a new advertisement is available. A notification appears to inform the user that a new advertised program is available. However, the user is away from the computer. The advertised program is mandatory, so Advertised Program Manager (APM) schedules the program to run at the appropriate time. The scheduled run time occurs before the user returns to the computer and APM runs the program. However, the notification remains visible.

The user returns and sees the notification. The user is not aware that the program has already been run, so the user clicks Yes to run the new advertised program. This displays the Advertised Programs Wizard, which displays in bold text the advertised program that has already run. The bold text typically indicates that the program has not been run. The Last Run field in the program's properties indicates that the program has already been run, but the user may not notice this field.