Error Message When You Install Norton Internet Security 2000 (262759)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q262759
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you install Symantec Norton Internet Security 2000, you may receive the following error message:
CDSTART.EXE: This program does not run correctly on this version of Windows. To continue, click Run Program. To exit, click Cancel. For more information Click Details
If you click Details, you receive the following message:

Norton Internet Security 2000 version 1.0 was designed to run on Microsoft Windows 95, Windows 98, and Windows 98 Second Edition. It is strongly recommended that you do not install this application on Windows Millennium Edition.

If you click Run Program or if you restart your computer when you are prompted to do so at the end of the setup procedure, you receive the following error message:
Windows Protection Error. You need to restart you computer. System halted.

CAUSE

Norton Internet Security 2000 is not compatible with Windows Millennium Edition (Me).

RESOLUTION

To work around this behavior:
  1. Press the power button on your computer to turn on your computer.
  2. Immediately press and hold CTRL.
  3. When you view the Microsoft Windows Millennium Startup Menu, release the CTRL key, select option number 3 (Safe Mode) with the keyboard arrows keys, and then press ENTER.
  4. After Windows starts, click Start, point to Settings, and then click Control Panel.
  5. Double-click Add/Remove Programs.
  6. Click Norton Internet Security 2000, and then click Add/Remove.
  7. Follow the prompts to complete the uninstallation procedure.

MORE INFORMATION

For more information about this behavior, view the following Symantec Web site:

http://www.symantec.com/techsupp/index.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kb3rdparty kberrmsg kbprb kbWinProtectErr KB262759
©2004 Microsoft Corporation. All rights reserved.