'DUN Not Installed' Error Message Appears When You Try to Install PAL95 on Windows Millennium (262734)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q262734

SYMPTOMS

When you try to install UUNET's PAL95 version 3.5 or 4.0 on a computer running Windows Millennium (Me), the installation may stop after you accept the licensing agreement, and you may receive the following error message:
Warning: DUN has not been installed. Please install and then continue with the PAL install.

CAUSE

This behavior can occur if the Setup program is looking for the Rnanp.dll file in the following registry key :

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\NetworkProvider

MORE INFORMATION

The Rnanp.dll file was removed because it conflicts with Internet Explorer functionality in Windows Me. Due to changes in the operating system, these particular versions of PAL have a known compatibility issue with Windows Me. Therefore, when you attempt to install this version of PAL on Windows Me, you may receive the error message stating Dial-Up Networking (DUN) is not installed on your computer, and the installation stops.

UUNET is currently working on a resolution to this problem. For additional information about this issue, please visit UUNET's Web site:

http://www.wcom.net/customer_support/pal.

For information about how to contact MCI WORLDCOM, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kb3rdparty kbfix kbprb kbsetup KB262734
©2004 Microsoft Corporation. All rights reserved.