Third-Party Program Does Not Start with C0000138 Error Message (262602)
The information in this article applies to:
- Microsoft Windows NT Server 4.0 Terminal Server Edition
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 4.0
This article was previously published under Q262602 SYMPTOMS
A third-party program may not start with a C0000138 (ordinal) error code.
CAUSE
This behavior can occur if an older or mismatched dynamic-link library (DLL) in the system path is loaded by the program instead of the correct DLL.
Older DLLs with missing ordinals can cause a program to work for a new user but not to work after the user logs on again. For example, the default user path may be \Winnt\System32, but the user path may be \Winnt. If the older DLL is in the Winnt folder and the correct DLL is in the Winnt\System32 folder, the program starts for a new (default) user profile, but does not work after the user logs on to the computer again.
An item's ordinal value is the numeric location of an item within an order. In an ActiveX Data Objects (ADO) collection, the ordinal value of the first item is zero (0). The next item is one (1), and so on.
RESOLUTION
Rename the older or mismatched DLL.
MORE INFORMATION
This error was observed under the Cdb.exe debugger.
This issue has occurred with duplicate files from older versions of Microsoft C++ installed in different folders. This error occurred with a third-party program that hooked itself into the Explorer.exe shell.
| Modification Type: | Major | Last Reviewed: | 6/29/2004 |
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| Keywords: | kb3rdparty kberrmsg kbprb KB262602 |
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