OFF: Office Program Opens Slowly With Norton Installed (262530)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Access 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q262530

SYMPTOMS

When you open one of the Microsoft Office programs listed at the beginning of this article, the program may open slowly.

CAUSE

This behavior may occur if you have any of the following programs installed on your computer.
  • Norton AntiVirus 2000
  • Norton AntiVirus 2001
  • Norton AntiVirus 2002
  • Norton SystemWorks 2000
  • Norton SystemWorks 2001
  • Norton SystemWorks 2002

WORKAROUND

For additional information on the Norton AntiVirus Office Plug-in, click the article number below to view the article in the Microsoft Knowledge Base:

329820 OFF: Latest Information on Using Microsoft Office with the Norton AntiVirus Plug-In for Microsoft Office



For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information about problems in Office 2000 or Office XP when you use the Norton AntiVirus plug-in of Norton AntiVirus 2002, 2000, or 2001, click the article numbers below to view the articles in the Microsoft Knowledge Base:

243237 PUB2000: Error Message: A Word Story Editing Error Occurred

252149 OL2000: Error Message When Attempting to Start Mail Merge in Outlook

243579 OFF2000: Error Messages in Programs That Use Word 2000 with Norton AntiVirus Installed

246018 BUG: Automation Error 8001010A when Automating Word 2000

Modification Type:MinorLast Reviewed:1/27/2005
Keywords:kbprb KB262530
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