OL2000: You Receive Error Messages When You Import a Schedule Plus Interchange (SC2) File (261950)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q261950

SYMPTOMS

If you import a Microsoft Schedule Plus Interchange (.sc2) file that was exported from Microsoft Schedule+ 7.x to the Calendar folder in Outlook 2000, you may receive one of the following error messages:
The exception unknown software exception (0xc00000fd) occurred in the application at location 0x3a460ad9.
-or-
The program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

OUTLOOK caused a stack fault in module OUTLLIB.DLL at 0167:3a46083a.
-or-
OUTLOOK.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

If you restart Outlook 2000 and then try to select the folder to which you imported the data, Outlook 2000 may quit unexpectedly, and you may receive the following error message:
OUTLOOK.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

CAUSE

This problem may occur if the .sc2 file contains one or more corrupted recurring appointments.

WORKAROUND

To work around this problem:
  • Change the Calendar folder view to a tabular view (for example, the By Category view). To do this:
    1. Select the Calendar folder.
    2. On the View menu, point to Current View, and then click By Category.
    3. Import the .sc2 file to the Calendar folder.
    -or-

  • Export the original Schedule+ data to an .scd file by clicking Backup on the File menu in Microsoft Schedule+ instead of using the .sc2 file format. You can import the .sc2 file to Outlook 2000 without receiving the error messages that are described in the "Symptoms" section of this article.

    If the original Schedule+ data has already been imported to the Calendar folder, follow these steps to regain access to the Calendar folder and remove the corrupted items:
    1. In Outlook 2000, create a folder and name it BadItems. Configure this folder to contain Appointment items and then set a the Calendar folder view to a tabular view, (for example, the By Category view).
    2. Quit Outlook 2000.
    3. Log on to the mailbox by using a Microsoft Exchange client.
    4. Move all items in the Calendar folder to the BadItems folder that you created.
    5. Quit Exchange Server.
    6. Log on to the mailbox again by using Outlook 2002.
    7. Select the BadItems folder.
    8. Right-click the Start Date field, and then click Ascending. This sorts the folder by start date, and the corrupted items appear at the top of the list with very old dates (for example, 3/24/1633).
    9. Move all other items back to the original Calendar folder.
    10. Re-create the remaining corrupted items in the Calendar folder.
    11. Delete the BadItems folder from the mailbox.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

One or more of the corrupted items in the .sc2 file may have the year 1633 in the Start Date field (for example, 3/23/1633) and the year 1910 in the Recurrence Range Start field (for example, 2/12/1910). Because of these corrupted values, a stack overflow condition occurs when Microsoft Outlook tries to process these items.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kberrmsg kbnofix KB261950
©2003 Microsoft Corporation. All rights reserved.