Dell XPS B533R Computer Stops Responding Instead of Entering Standby Mode As Expected (261905)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q261905
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you attempt to place a Dell XPS B533R computer into standby mode, the computer may stop responding (hang).

CAUSE

This behavior can occur if the computer, which is shipped in Advanced Configuration Power Interface (ACPI) mode, has been changed to Advanced Power Management (APM) mode. This behavior is known to occur in conjunction with an A01 BIOS dated 1-06-2000.

RESOLUTION

To work around this issue, place the computer in ACPI mode, its default configuration as shipped; this is the configuration that supports standby or suspend mode. Contact Dell for information on how to change the BIOS to ACPI mode.

MORE INFORMATION

For information about how to contact Dell Computer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kbprb KB261905
©2004 Microsoft Corporation. All rights reserved.