Microtek 6400xl and 9600xl Gray Scale Preview Displays Vertical Black Line (261858)

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http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

In Microsoft Windows Millennium Edition (Me), when you preview a gray-scale scan using a Microtek 6400xl or 9600xl scanner, a large black vertical line may be displayed in the image.

RESOLUTION

To work around this issue, preview the scan in color, select the final scan area, and then perform the final scan in gray-scale mode.

To resolve this issue, contact Microtek about the availability of a fix for this issue.

MORE INFORMATION

For information about how to contact Microtek, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.