Computer Hangs When You Try to Scan Image After Installing HP ScanJet 5100 Scanner (261751)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q261751
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

After you successfully install a Hewlett-Packard (HP) ScanJet 5100 scanner on a computer running Windows Millennium Edition, you may find that you cannot scan an image, and the computer may stop responding and need to be restarted.

RESOLUTION

To resolve this issue, contact Hewlett-Packard for updated software for your scanner.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


For information about how to contact Hewlett-Packard Co., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kbprb KB261751
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