After Upgrade, Keyboard and Mouse Do Not Work When You Resume HP Brio BA400 from Hibernation (261627)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q261627
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

After you upgrade your Hewlett-Packard (HP) Brio BA400 Windows 98-based computer to Windows Millennium Edition (Me), the keyboard and mouse may not work when you resume from hibernate mode.

CAUSE

This issue can occur if you have installed the Logitech mouse driver that comes with the HP computer. The issue may involve the following file versions installed by the Logitech WheelMouse (PS/2) driver:

  • lmouse.vxd - version 8.05.000
  • vmm32.vxd (vmouse.vxd)
  • mouse.drv - version 8.05.000

RESOLUTION

To resolve this issue, contact Logitech to inquire about the availability of an updated mouse driver that is compatible with Windows Me.

WORKAROUND

To work around this issue, restart your computer.

MORE INFORMATION

For information about how to contact Logitech, Inc. or Hewlett-Packard Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kb3rdparty kbprb KB261627
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