Video Hangs When You Run a 3D Graphics Programs (261606)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q261606

SYMPTOMS

When you run a program that uses 3D AGP functions on a Windows 2000-based computer that contains the VIA AGP chip set, the computer may stop responding (hang).

CAUSE

This problem is caused by incomplete support for the VIA chip set in the Windows 2000-based AGP drivers. The fix for this problem adds support for the VIA AGP chip set.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The following files are available for download from the Microsoft Download Center:

US English
DownloadDownload Q261606_w2k_sp2_x86_en.exe now

Arabic
DownloadDownload Q261606_w2k_sp2_x86_ar.exe now

Chinese (Simplified)
DownloadDownload Q261606_w2k_sp2_x86_cn.exe now

Chinese (Traditional)
DownloadDownload Q261606_w2k_sp2_x86_tw.exe now

German
DownloadDownload Q261606_w2k_sp2_x86_de.exe now

Hebrew
DownloadDownload Q261606_w2k_sp2_x86_he.exe now

Japanese
DownloadDownload Q261606_w2k_sp2_x86_ja.exe now

Korean
DownloadDownload Q261606_w2k_sp2_x86_ko.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should have the following file attributes or later: 
   Date        Time    Version        Size    File name
   -----------------------------------------------------
   08/29/2000  06:43p  5.0.2195.2104  22,416  Viaagp.sys

STATUS

Microsoft has confirmed that this is a problem in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about what else is fixed by this package, click the article number below to view the article in the Microsoft Knowledge Base:

261601 Video Does Not Work After Resuming from Hibernation

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbgraphxlinkcritical kbHardware kbVideoTech kbWin2000PreSP2Fix KB261606
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