Word 6.0 Setup Does Not Automatically Restart When You Click "Restart Windows" (261355)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Word for Windows 6.0
  • Microsoft Word for Windows 6.0a
  • Microsoft Word for Windows 6.0c
This article was previously published under Q261355

SYMPTOMS

After an upgrade to Microsoft Windows Millennium Edition (Me), Microsoft Word versions 6.0 and 6.0a do not restart the system from Maintenance Mode after you click Continue. This problem also occurs in Microsoft Word 6.0c when you click Restart Windows.

WORKAROUND

To work around this problem, follow these steps:
  1. In Maintenance Mode, click Cancel (in 6.0 and 6.0a) or Exit Setup (in 6.0c), and then click OK in the subsequent dialog boxes.
  2. Quit the Setup program and restart Windows Me using the Windows Me Startup CD-ROM.
  3. Run Windows\_MSRSTRT.EXE. (This replaces and/or removes any components that the Setup program couldn't act on because they were being used by the system.)
  4. Restart Windows Me.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Word Versions 6.0 and 6.0a

When you run the Maintenance Mode of Microsoft Word version 6.0 or 6.0a and you make any changes to the configuration, a dialog box is displayed that contains the following message:

Setup needs to restart Windows to complete the installation of system files. Please close all applications, including DOS sessions, after saving any current work and then return to this dialog box and click the Continue button.

After you do this, either click Continue (nothing happens) or click Cancel and the expected dialog boxes appear.

Word Version 6.0c

When you run the Maintenance Mode of Microsoft Word version 6.0c and you make any changes to the configuration, a dialog box is displayed that contains the following message:

Setup needs to restart Windows to complete the installation of system files. Please close all applications, including DOS sessions, after saving any current work and then return to this dialog box and click the Restart Windows button.

After you do this, either click Restart Windows (nothing happens), or click Exit Setup and the expected dialog boxes appear.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbAppCompatibility kbbug kbinterop KB261355
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