SMS: APM Enters Endless Loop on Windows NT 3.51 Clients (261254)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
This article was previously published under Q261254

SYMPTOMS

When you distribute a program that reboots the client computer, Available Programs Manager (APM) may enter an endless loop. This causes the program to continuously run at startup, followed by a restart. This behavior occurs only when the rebooting package is part of a dependency chain, and the target computer is running Microsoft Windows NT 3.51.

CAUSE

This problem occurs if APM quits before the rebooting program quits, causing APM to lose the status of the program. This causes APM to run the program again after the reboot. The client then becomes stuck in a loop; every time it boots, it runs the offer and reboots again.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

WORKAROUND

You may be able to work around this behavior by un-advertising the rebooting package to the Windows NT 3.51-based clients.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbAdvertisement kbBug kbClient kbfix kbPackage kbsms200preSP2fix kbsms200sp2fix kbSoftwareDist KB261254
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