A backup may not finish and Tlist.exe may stop responding in SMS 2.0 (261184)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
  • Microsoft Systems Management Server 2.0 SP3
  • Microsoft Systems Management Server 2.0 SP4
  • Microsoft Systems Management Server 2.0 SP5
This article was previously published under Q261184

SYMPTOMS

In Systems Management Server (SMS) 2.0, when the backup service (SMS_BACKUP) runs, the backup may not finish. Additionally, the Tlist.exe process may stop responding. When this problem occurs, the SMS_EXECUTIVE service and the SMS_SITE_COMPONENT_MANAGER service are stopped. By design, SMS_BACKUP stops these services during the backup. However, SMS_BACKUP does not restart these services when the backup is not finished.

When this problem occurs, entries that are similar to the following may appear near the end of the Smsbkup.log file on the SMS 2.0 site server:
8/17/2005 10:52:50 AM	Successfully backed D:\SMS up to D:\backup\sms\<SiteCode>\SiteServer\SMSServer\.
8/17/2005 10:52:50 AM	STATMSG: ID=5009 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=<ComputerName> SITE=<SiteCode> PID=4484 TID=4488 GMTDATE=Wed Aug 17 15:52:50.101 2005 ISTR0="D:\SMS" ISTR1="D:\backup\sms\<SiteCode>\SiteServer\SMSServer\" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
8/17/2005 10:52:50 AM	Successfully ran command line 'ECHO' (exit status 1).
8/17/2005 10:52:50 AM	STATMSG: ID=5015 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=<ComputerName> SITE=<SiteCode> PID=4484 TID=4488 GMTDATE=Wed Aug 17 15:52:50.132 2005 ISTR0="ECHO" ISTR1="1" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0"

WORKAROUND

To work around this problem, follow these steps:
  1. Copy the Pulist.exe file from the Microsoft Windows NT Resource Kit to the Sms\Bin\I386 folder.
  2. Use a text editor, such as Notepad, to open the Sms\Bin\I386\Machinfo.bat file.
  3. Locate the following line in the Machinfo.bat file:

    TLIST.EXE >>%2%3Data.txt

  4. Replace this line with the following line:

    PULIST.EXE >>%2%3Data.txt

  5. Save and then close the Machinfo.bat file.
Modification Type:MajorLast Reviewed:9/23/2005
Keywords:kbprb KB261184
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