XADM: Error Messages Occur When You Back Up Exchange Server from a Remote Computer (261160)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Exchange Server 5.5
This article was previously published under Q261160

SYMPTOMS

When you back up an Exchange Server 5.5 computer from a remote computer, the status of the backup is "completed immediately". However, the backup report lists the following error messages:
Error: The Microsoft Exchange ServerA\Directory Directory Service is not started on the selected computer.
Backup completed on Date at Time.
Bytes: 0
Time: 1 second
Media name: "Media created Date at Time"
Error: The Microsoft Exchange ServerA\Information Store Information Store service is not started on the selected computer.
Backup completed on Date at Time.
Bytes: 0
Time: 1 second
In addition, the following event ID message is logged in the Application event log:

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8010
User: N/A
Computer: BackupSrv
Description:
Microsoft Exchange services returned 'Unable to perform the backup. Either you are not connected to the specified backup server or the service you are trying to backup is not running. ' from a call to 'BackupPrepare()' additional data 'ServerA'

CAUSE

This behavior can occur if you did not click the Enable NetBIOS over TCP/IP option on the WINS tab in the Advanced TCP/IP settings dialog box.

RESOLUTION

To resolve this behavior, enable NetBIOS over TCP/IP:
  1. Click Start, and then point to Settings.
  2. Click Network and Dial-up Connections.
  3. Double-click the applicable Local Area Connection, and then click Properties.
  4. In the Components pane, click Internet Protocol (TCP/IP), and then click Properties.
  5. Click Advanced, click the WINS tab, and then click Enable NetBIOS over TCP/IP.
  6. Click OK to close all the dialog boxes.

STATUS

This behavior is by design.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB261160
©2004 Microsoft Corporation. All rights reserved.