Exchange Mailboxes Are Displayed with a Red X (261142)
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange 2000 Server
- Microsoft Windows Small Business Server 2003, Premium Edition
- Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q261142 SYMPTOMS
After you finish an offline restore procedure or after you use "Run Cleanup Agent," mailboxes are displayed in Exchange System Manager with a red X icon.
CAUSE
The mailboxes do not have a Microsoft Windows 2000 Active Directory user object associated with them.
RESOLUTION
Reconnect the mailbox with a valid Active Directory user object.
- In Exchange System Manager, after Active Directory replication has occurred, expand the Mailbox Store object.
- Right-click the mailbox that needs to have a user object associated with it, and then click Reconnect. (Purge is also an option if you want to permanently delete the mailbox.)
- You will be prompted to select a new user for this mailbox. Only users that do not already have a mailbox associated with them appear in the directory list.
NOTE: You may need to cancel this operation and create a new user in Active Directory Users and Computers if a user has not already been created for this mailbox to be reconnected to. After you create a user, right-click the mailbox, click Reconnect, and then click a new user for this mailbox.
If the Reconnect option is not available, you may need to first click Run Cleanup Agent. Orphaned mailboxes appear with a red X. The Reconnect option is available after Active Directory replication has occurred.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB261142 |
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