OFF2000: Desktop May Not Be Displayed Correctly on Restart After Setup (260825)
The information in this article applies to:
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
This article was previously published under Q260825 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion. SYMPTOMS
When you restart your computer after you install Microsoft Office 2000 successfully or apply the Microsoft Office 2000 SR-1 Update, your Microsoft Windows Desktop icons, Start button, and taskbar may not appear. Microsoft Windows may stop responding.
CAUSE
This problem can occur if your computer is infected with the Pretty Park virus. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To verify that the virus is on the computer, check the following registry key:
HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open\command
If the Data string displays the following, the computer is infected with the Pretty Park virus:
RESOLUTION
To resolve this issue, follow the steps listed on the following Web page:
For additional information about computer viruses, click the article number below
to view the article in the Microsoft Knowledge Base:
129972 Description of Computer Viruses
| Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
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| Keywords: | kbprb KB260825 |
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