Infrared Devices Do Not Work After Upgrading to Windows 98 (260704)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q260704
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you upgrade to Windows 98, your infrared devices may not work and you may receive the following error message:
Error 24. Your infrared software encountered an internal error. Please restart Windows.

CAUSE

This behavior can occur if the Irenum.vxd, Infrared.dll, Ircomm.dll, Irmon.exe, or Infrared.inf file is not the correct version.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:
  1. Rename the following files and then extract new versions from the Windows 98 CD-ROM:

    Irenum.vxd
    Infrared.dll
    Ircomm.dll
    Irmon.exe
    Infrared.inf

    For additional information about how to extract files, click the article number below to view the article in the Microsoft Knowledge Base:

    129605 How to Extract Original Compressed Windows Files

  2. Restart your computer in Safe mode.
  3. In Device Manager, remove all drivers listed under Infrared Devices.
  4. Remove Virtual Infrared Com Port and Virtual Infrared LPT Port under Ports.
  5. Delete the history information for infrared in the registry. Delete any subkeys under:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Infrared

    Do not delete the key itself or any values directly under the key; remove subkeys such as 0000, 0001, and so on.

  6. Restart the computer normally. Windows then enumerates the infrared port again.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbenv kberrmsg kbprb KB260704
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