HP USB Printers Must Have HP Software Installed to Print in Windows Me (260546)

The information in this article applies to:

Microsoft Windows Millennium Edition

This article was previously published under Q260546

SYMPTOMS

After you connect a Hewlett-Packard (HP) Universal Serial Bus (USB) printer and use the Add New Hardware Wizard to install the printer driver, the printer does not print, even though the Add New Hardware Wizard indicates that the printer was installed correctly.

Reinstalling the driver, removing and reconnecting the USB cable, or installing the latest version of the printer driver does not resolve the issue.

CAUSE

For USB printers, HP uses a proprietary (custom) set of files to interface with the USB. Because of this, you cannot use the Windows Millennium Edition (Me) USB support to communicate with the printer. You must use the HP software.

RESOLUTION

To resolve this issue, install the software that is included with the printer from HP.

MORE INFORMATION

For additional information about or assistance with installing HP USB printers, please contact Hewlett-Packard.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:	Minor	Last Reviewed:	9/28/2004
Keywords:	kbFAQ kbprb kbprint kbProd2Web KB260546