SMS: Program Does Not Run When System.lkp Is Busy (260397)

SYMPTOMS

A user on a client workstation does not see the status of a program when the server is busy updating the System.lkp file. The program does not run and no status is displayed in Advertisement Program Manager (APM) until the server is done updating the System.lkp file.

CAUSE

If you schedule a program to run immediately by using the APM Wizard and the offer file was updated more than 15 minutes ago, the program does not run. Also, the client does not log an execution request for that program. The user on the client workstation must manually run the package again for a successful completion.

If a client is offered a large number of programs, the Offer Data providers can take a long time to run. APM does not run an advertisement while the Offer Data providers are running. If an administrator constantly adds or updates offers, the program may never run, even with a 15-minute interval. The Offer Data providers run for 20 to 30 minutes. In this case, the .lkp file is more than 15 minutes out of date before the program can be rescheduled.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.