Error Message When Trying to Preview Sounds with the Sound Tool in Control Panel (260290)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
This article was previously published under Q260290

SYMPTOMS

When you attempt to preview sounds using the Sounds tool in Control Panel, you may receive the following error message:
Windows cannot play the (path to file).wav file. It may be damaged or may not be a valid sound file.

CAUSE

This behavior can occur if you have Cheyenne Bitware Fax version 3.30.115 installed and the Cbwattn.exe file loads at startup.

RESOLUTION

To resolve this issue, contact Cheyenne Bitware support for a resolution or more information about this issue.

WORKAROUND

To work around this issue, use the following steps to disable the Cheyenne Bitware Fax file (Cbwattn.exe) from loading when you start Windows:
  1. Right-click the Start button, and then click Open.
  2. Double-click the Programs folder.
  3. Double-click the Startup folder.
  4. Right-click the Cbwattn.exe file, and then click Cut.
  5. Close all open Windows.
  6. Right-click an empty area of the desktop, and then click Paste.
  7. Click Start, click Shutdown, and then click Restart. When your computer restarts, verify the issue no longer exists.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kb3rdparty kbprb kbsound KB260290
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