XADM: Offline Address Book Generation Does Not Work (260288)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q260288

SYMPTOMS

When you run the Offline Address Book generation process, you may receive the following error message:
An error occurred while generating the offline address book... ID no:c1031662
Also, you may receive the following error in the Event Viewer application log:
Source: MSExchangeSA
Event ID: 5004
Description:
Generation of the offline Address Book is complete. Result: The required MAPI profile cannot be created because the file MAPISVC.INF cannot be modified.

CAUSE

The Exchange Server service account does not have appropriate rights to the Winnt/System32 folder.

RESOLUTION

Give the Service account full control rights to the System32 folder.

The Exchange Server Service account should normally be placed in the local Administrator group on member servers, or the Domain Administrator group on domain controllers.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB260288
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