OL2000: Error When You Open a vCard that Is Attached to a Signature (260189)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q260189

SYMPTOMS

When you attempt to open a vCard that is attached to a signature, you may receive the following error message:
Can't open file: (path). The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.

CAUSE

This problem occurs if the Wab32.dll (version 5.0.2919.6600) file is on your computer.

RESOLUTION

To resolve this issue, apply the "OE Fix for vCard" from the Microsoft Office 2000 Service Release 1 (SR-1) Update CD-ROM. The following resolution is only available from the CD-ROM.

If You Use Microsoft Windows 2000

  1. Start the Office 2000 SR-1/SR-1a Update CD-ROM.
  2. Locate the Support folder.
  3. Double-click the Oa4514.exe file, and then continue to follow the instructions in the wizard to complete the installation.

If You Use Either Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0

  1. Start the Office 2000 SR-1/SR-1a Update CD-ROM.
  2. Double-click the Support folder.
  3. Double-click the Non2000 folder.
  4. Double-click the Q248120.exe file, and then continue to follow the instructions in the wizard to complete the installation.

How to Obtain the Office 2000 SR-1/SR-1a Update on CD-ROM

You can obtain the Microsoft Office 2000 SR-1/SR-1a on a CD-ROM. This CD-ROM contains the complete SR-1/SR-1a Update, as well as a version of the SR-1/SR-1a Update that is designed to update administrative installations of Office 2000. You can order this CR-ROM from the following Microsoft Web site:

https://order4.microsoft.upgrade.com/office2k_sr1/office2k_sr1.asp

A CD-ROM set that contains the complete version of Microsoft Office 2000 SR-1/SR-1a can be ordered for a minimal cost plus shipping and handling. To order this CD-ROM set, call the Microsoft Order Desk at (800) 360-7561. You will be required to provide proof of ownership of a Microsoft Office 2000 retail package to order the CD-ROM set.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The following file is an update to the following version number after you apply the OE Fix for vCard:

File Version
----------------------------
Wab32.dll 5.00.3013.3100

This release of the Wab32.dll file (version 5.00.3013.3100) addresses an issue that prevents Outlook 2000 users from exporting or saving contact information to a VCF file. A previous release of the Wab32.dll file (version 5.0.2919.6600) does not allow the export or save to work.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbfix KB260189
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