WD2000: Incorrect Characters Appear When You Open Document in Earlier Eastern European Version of Word (260162)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q260162

SYMPTOMS

When you open a Word document that was created using an earlier Eastern European version of Microsoft Word, the text of the document may appear as square boxes or other incorrect characters when you open the document in the English (U.S.) version of Microsoft Word.

CAUSE

This problem is caused by font-mapping and character-mapping problems. For example, this problem can occur when you create a document by using a font that is not installed on your computer.

RESOLUTION

To correct these problems, Microsoft provides a Word Font Repair Macro that converts the fonts in the document (or the selected text) to Arial.

The following file is available for download from the Microsoft Download Center:

Eefonts.exe

Release Date: 27-Jan-2000

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

MORE INFORMATION

To download and install the Word Font Repair Macro, follow these steps:
  1. Click the Eefonts.exe link in the "Resolution" section of this article to download the Eefonts.exe file.
  2. In the File Download dialog box, click to select Save this program to disk, and then click OK.
  3. Change the Save in box to the folder where you want to save the Eefonts.exe file, and then click Save.
  4. After the file has been downloaded, install the macro. To do this, follow these steps:
    1. Quit Microsoft Word 2000.
    2. Click Start, and then click Run.
    3. In the Run dialog box, click Browse.
    4. In the Browse dialog box, change the Look in box to the folder where you saved the Eefonts.exe file.
    5. Click to select the Eefonts.exe file, and then click Open.
    6. In the Run dialog box, click OK.
    7. In the Microsoft Word Font Repair Macro Setup dialog box, click Next.
    8. Click to select I accept the License Agreement, and then click Next.

      NOTE: If you do not select to accept the License Agreement, the Word Font Repair Macro will not be installed.
    9. To start the installation of the Word Font Repair Macro, click Next.
    10. After the Word Font Repair Macro installation is completed, click Finish.
  5. Start Microsoft Word 2000.
  6. Open the Word document that was created in an earlier Eastern European Word version of Word.
  7. If only some text in your document does not appear correctly, select this text first. To fix all of the text in the document, do not select any text.
  8. On the Tools menu, click Fix Broken Text.
  9. In the Fix Broken Text dialog box, click to select the language that the selected text was created in, click to select either Selection or Entire Document under Apply to, and then click OK.
  10. Click OK to the following message:
    An Arial font will be applied to the converted text.
Modification Type:MinorLast Reviewed:8/5/2004
Keywords:kbdownload kbfile kbprb KB260162
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