PC NTMMTA: Setup Does Not Work on Windows 2000 Server and Windows 2000 Advanced Server (260121)
The information in this article applies to:
- Microsoft Mail Multitasking MTA for Windows NT 3.5
- Microsoft Mail for PC Networks 3.x
- the operating system: Microsoft Windows 2000
This article was previously published under Q260121 SYMPTOMS
When you install the Microsoft Mail Multitasking MTA for Windows NT (NTMMTA) on a computer that is running Windows 2000 Server or Windows 2000 Advanced Server, you may receive the following error message
Setup has encountered a problem.
Please report File=COMMON\INFO1.C, Line=### to Microsoft Product Support Services.
where ### is the line number (for example, 251). The exact line number will vary.
A dialog box is displayed that informs you that the NTMMTA installation did not finish successfully, and then the installation stops.
CAUSE
This problem can occur because the NTMMTA setup checks for Microsoft Windows NT Server version 3.51 before the NTMMTA setup proceeds to the file coping process. Other versions of Windows are automatically rejected.
NOTE: The NTMMTA is not supported on the Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT for Workstations platforms.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later: STATUSMicrosoft has confirmed that this is a problem in Microsoft Mail Multitasking MTA for Windows NT, Version 3.5.
| Modification Type: | Minor | Last Reviewed: | 9/6/2005 |
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| Keywords: | kbbug kbfix kbQFE KB260121 |
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