OFF98: Install Error Message: Disk Error 1008:22 (260024)

The information in this article applies to:

Microsoft Office 98 Macintosh Edition

This article was previously published under Q260024

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

You are not able to install Microsoft Office from the CD, and you receive the following error message:

A disk error occurred while reading from the disk. Please contact technical support for help. 1008:22,-36 IO Error (Bad Disk)

CAUSE

You may see this error message on Macintosh clones that run FWB CD-ROM Toolkit, or that have a third-party driver installed.

NOTE: The last supported operating system for clones is Mac OS 8.1.

RESOLUTION

Download the latest available drivers from the FWB Web site.

WORKAROUND

Start the computer with Extensions off by holding down SHIFT as the computer starts, until the following message appears:
```
Welcome to Mac OS Extensions Off
```
Locate and start the FWB tool CDT from the hard disk.
On the Toolkit menu, click Load CD-ROM drivers.
Insert the Microsoft Office 98 CD, and install Microsoft Office 98 by dragging the Microsoft Office 98 folder from the CD onto the hard disk, or by performing a custom install.

MORE INFORMATION

For information about how to contact your CD-ROM manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:	Major	Last Reviewed:	9/26/2003
Keywords:	kbdir kbinstalllocations kbprb kbsetup kbsysreq KB260024