WD2000: "Install on First Use" and "Detect and Repair" Request Works 2000 Suite CD-ROM (259136)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q259136

SYMPTOMS

You are prompted for the Microsoft Works 2000 Suite CD-ROM when you do one of the following:
  • You select a feature that is not currently installed. (For example, the feature that you select is installed on first use.)

    -or-
  • You click Detect and Repair on the Help menu to correct problems with the installation of Microsoft Word 2000.

CAUSE

This problem can occur when you install Microsoft Office 2000 on a new computer that has Microsoft Works 2000 Suite preinstalled.

NOTE: See the "More Information" section of this article for a more detailed explanation of this problem.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Insert the Microsoft Works 2000 Suite CD-ROM, or click Browse and point to the location of the Microsoft Works 2000 Suite files, as requested.

NOTE: Do not insert the Microsoft Office 2000 CD-ROM or click Browse and point to the location of the Microsoft Office 2000 files.

Method 2

Remove the standalone installation of Word 2000, and then repair the installation of Office. To do this, follow these steps.

To remove Word 2000:
  1. Quit all Windows programs.
  2. Click Start menu, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Applications.
  4. In the list of installed programs, select Microsoft Word 2000, and then click Add/Remove.
  5. Follow the instructions to remove (uninstall) Microsoft Word 2000.
To repair your installation of Office 2000:
  1. Quit all Windows programs.
  2. Click Start, point to Settings, and then click Control Panel.
  3. In the list of installed programs, select Microsoft Office 2000, and then click Add/Remove.
  4. In the Office Maintenance Mode dialog box, click Repair Office.
  5. In the Reinstall or Repair Microsoft Office 2000 dialog box, select Repair errors in my Office installation, select the Restore my shortcuts check box, and then click Finish.

MORE INFORMATION

If Microsoft Works 2000 Suite is preinstalled on your computer, Microsoft Word 2000 is already installed as well.

When you install Microsoft Office 2000, Setup detects that Word 2000 is already installed on your computer and does not install it a second time.

When you select a feature that is not installed (install on first use), or you click Detect and Repair on the Help menu, Setup requests the CD-ROM that the program was installed from. In this case, this is the Works 2000 Suite CD-ROM or the location of the Works 2000 Suite files.

The Works 2000 Suite is an integrated package of programs. Word 2000 replaces the Works word processor in the Works 2000 Suite. Additionally, the Works 2000 Suite adds functionality to Word 2000.

For additional information about the functionality that the Works 2000 Suite adds to Microsoft Word 2000, click the article number below to view the article in the Microsoft Knowledge Base:

241758 WD2000: Works 2000 Adds Functionality to Word 2000

Modification Type:MajorLast Reviewed:12/7/2001
Keywords:kbAddIn kbprb KB259136
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