Perflib Event 1009 Occurs When You Open COMTI Performance Monitor (258993)


The information in this article applies to:

  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
  • Microsoft SNA Server 4.0 SP2
  • Microsoft SNA Server 4.0 SP3
  • Microsoft COM Transaction Integrator for CICS and IMS 1.0
  • Microsoft COM Transaction Integrator for CICS and IMS 1.0 SP1
  • Microsoft COM Transaction Integrator for CICS and IMS 4.0 SP2
  • Microsoft COM Transaction Integrator for CICS and IMS 4.0 SP3
This article was previously published under Q258993

SYMPTOMS

The COM Transaction Integrator (COMTI) object is not an available option in Performance Monitor. When you open Performance Monitor, a Perflib event 1009 is logged in the Application Event Log and states the following:
The Open Procedure for service "COMTIPerf" in DLL "comtiperf.dll" generated an exception. Performance data for this service will not be available. Exception code returned is DWORD 0.

CAUSE

The COM Transaction Integrator (COMTI) performance-measuring software is not compatible with third-party performance measuring services, such as HP MeasureWare or Performance SeNTry.

RESOLUTION

To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack


WORKAROUND

To work around this problem, stop the third-party services (such as HP MeasureWare and Performance SeNTry) so that the COMTI object appears in Performance Monitor. When Performance Monitor is open, start the other services. The COMTI object will remain accessible in Performance Monitor.

STATUS

Microsoft has confirmed that this is a problem in Microsoft SNA Server version 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, Microsoft COM Transaction Integrator for CICS and IMS, versions 1.0, 1.0 SP1, 4.0 SP2, 4.0 SP3.

This problem was first corrected in SNA Server 4.0 Service Pack 4.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/26/2003
Keywords:kbbug kbfix kbQFE kbSNA400PreSP4fix kbSNA400sp4fix KB258993
©2003 Microsoft Corporation. All rights reserved.