XADM: Clients Cannot Reply After Exchange Server Computer Moved to Another Site (258602)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q258602

SUMMARY

Exchange Server Move Server Wizard creates an X.500 proxy address and retains the X.400 proxy address for each user by using the old organization name and site name. These proxy addresses enable other clients to reply to messages that the clients received before the move.

If you manually move Exchange Server to another site by performing a directory export or directory import, old proxy addresses are not maintained. Non-delivery reports (NDRs) are returned if clients reply to messages that the clients received before the move.

MORE INFORMATION

To prevent NDRs to reply messages, add secondary X.500 and X.400 proxy addresses manually:
  1. Start the Exchange Server Administrator program.
  2. Double-click the recipient mailbox that belongs to the moved server.
  3. Click the E-mail Addresses tab, and then click Add.
  4. In the New E-Mail Address dialog box, click X.400 Address, and then click OK.
  5. In the following boxes, type the appropriate information:
    1. Given name (g): First name of the user.
    2. Surname (s): Last name of the user.
    3. Organization (0): Name of the old Exchange Server site.
    4. PRMD (p): Name of the Exchange Server organization.
  6. Click OK, and then click Add again.
  7. In the New E-Mail Address dialog box, click Other Address.
  8. In the E-mail Address box, type the following

    /o=organization/ou=site/cn=Recipients/cn=X.500_name

    where organization is the name of the Exchange Server organization, site is the name of the old Exchange Server site, and X.500_name is the X.500 common name for the user.

    For example, if you move a server in an Exchange Server organization that is named ExchOrg from a site that is named Boston and the user's X.500 common name is MailUser, the X.500 address is the following:

    /o=ExchOrg/ou=Boston/cn=Recipients/cn=MailUser

    Keep the case of the letters consistent with what is displayed in the Exchange Server Administrator program.
  9. In the E-mail type box, type X500.
You can also add these addresses by using Exchange Server directory import.

For additional information about Exchange Server export and import, click the article numbers below to view the articles in the Microsoft Knowledge Base:

155414 XADM: Bulk Import/Export FAQ

155594 XADM: Generic Import Format to Add SMTP Secondary Proxy Address

Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbhowto KB258602
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