Link Service(s) May be Deleted after You Install a New Link Service (258555)


The information in this article applies to:

  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
  • Microsoft SNA Server 4.0 SP2
  • Microsoft SNA Server 4.0 SP3
This article was previously published under Q258555

SYMPTOMS

When you start SNA Manager or the SNA Microsoft Management Console (MMC) snap-in, an SNAOLE error message may appear that informs the SNA Administrator that one or more link services are being deleted.

Note: Although these symptoms occur after installing an 802.2 DLC link service with three active SDLC Link Services and Connections, other situations may also produce these or other similar symptoms.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

File nameDateTime
Snaadmin.dll11/12/9912:00

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.

WORKAROUND

To work around this problem, stop the SNA Server Service before you install new link services.

STATUS

Microsoft has confirmed that this is a problem in Microsoft SNA Server Version 4.0, Microsoft SNA Server Service Pack 1, Microsoft SNA Server 4.0 Service Pack 2, Microsoft SNA Server 4.0 Service Pack 3.

MORE INFORMATION

Steps to Reproduce Behavior:
  1. Insert three SDLC link services.
  2. Insert three SDLC connections and use the three SDLC link services.
  3. Save the configuration.
  4. Make sure the SNA Server Service is active.
  5. Add a DLC link service.
  6. Save the configuration.
  7. Close SNA Manager.
  8. Open SNA Manager.
Result: An SNAOLE error message (varies depending on which SNA Server service pack is being used) appears that informs the SNA Administrator that one or more link services are being deleted.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbbug kbfix kbQFE KB258555
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