OFF2000: Error Message: Please Insert the Disk: Microsoft Office 2000 SR-1 <Edition> (258526)


The information in this article applies to:

  • Microsoft Office 2000 (Setup) Service Release 1 (SR-1)
This article was previously published under Q258526

SYMPTOMS

When you run Microsoft Office 2000 Service Release 1 (SR-1) on your computer, you may receive the following prompt:
Please insert the disk: Microsoft Office 2000 SR-1 edition
where SR-1 edition is the edition of Office 2000 that is being installed. Your only choices are to click OK or click Cancel. No Browse button appears.

RESOLUTION

To resolve this problem, update the Windows Installer to version 1.1. To do this, follow these steps:
  1. If the above error message is still displayed, click Cancel.
  2. In Windows Explorer, browse to the C:\Windows\Temp\SR1Patch folder.
  3. Double-click the Msiinstx.exe file in this folder.
  4. Click Yes to the prompt that advises you that the Windows Installer needs to restart your system.
  5. After your computer restarts and the Windows Installer is updated, run the Office 2000 SR-1 Update again.
NOTE: If you do not see Msiinstx.exe in your C:\Windows\Temp\SR1Patch folder, follow these steps to update the Windows Installer:
  1. If you are using Windows 95 or Windows 98, click the following link:

    http://download.microsoft.com/download/platformsdk/wininst/1.1/W9X/EN-US/InstMsi.exe

    If you are using Windows NT 4.0, click the following link:

    http://download.microsoft.com/download/platformsdk/wininst/1.1/NT4/EN-US/InstMsi.exe

  2. In the File Download dialog box, click Save this program to disk, and then click OK.
  3. Save the file to your Desktop.
  4. When the download is complete, double-click the downloaded file.
  5. If you are prompted to restart your computer, click Yes.
  6. After the Windows Installer is updated, run the Office 2000 SR-1 Update again.
Modification Type:MinorLast Reviewed:8/5/2004
Keywords:kbdownload kbprb KB258526
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