POP3 or IMAP Expiration Deletes Entries in the Address Book Folder (258433)


The information in this article applies to:

  • Microsoft Commercial Internet System 2.0
  • Microsoft Commercial Internet System 2.5
This article was previously published under Q258433

SYMPTOMS

When you enable the expiration date in POP3 or IMAP for e-mail messages, the process browses all the subfolders in every mailbox and deletes any EML files that have a date older than than the expiration date. However, this process also deletes entries in the address book subfolder. Any address book entries that have a Modified date older than the message expiration date are deleted. Address book entries should not expire.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Commercial Internet System service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   3/29/2000 5:22PM  5.5.1877.50  195,856 Pop3svc.dll   x86
   3/29/2000 5:27PM  5.5.1877.50  302,864 Imapsvc.dll   x86
   3/29/2000 5:23PM  5.5.1877.50  281,872 Pop3svc.dll   alpha
   3/29/2000 5:27PM  5.5.1877.50  442,640 Imapsvc.dll   alpha

STATUS

Microsoft has confirmed that this is a problem in Microsoft Commercial Internet System versions 2.0, 2.5.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB258433
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