Works Suite 2000: Problems Installing the Office 2000 SR-1 Update (258426)
The information in this article applies to:
- Microsoft Works Suite 2000
This article was previously published under Q258426 SYMPTOMS
When you attempt to install the Microsoft Office 2000 Service Release
1 (SR-1) Update, you may receive the following error message:
The feature you are trying to use is on a CD-ROM or other removable disk
that is not available. Insert the Microsoft Word 2000 disk and click OK.
When you click OK, you receive a second error message stating
that you did not insert the correct CD-ROM into the CD-ROM drive. You are
again prompted to insert the Microsoft Word 2000 disk and click OK.
CAUSE
This behavior can occur if the following conditions are true:
- You installed Microsoft Word 2000 from the Microsoft Works Suite
2000 CD-ROM set.
- The original version of Windows Installer is installed on your
computer.
RESOLUTION
To resolve this issue, update the version of Windows Installer that
is installed on your computer, and then reinstall the Office 2000 SR-1
Update.
To update the version of Windows Installer that is installed on your
computer, visit the appropriate Microsoft Web site for your operating
system:
Microsoft Windows 95 or Microsoft Windows 98Microsoft Windows NT 4.0NOTE: This issue does not occur on Microsoft Windows 2000-based
computers.
MORE INFORMATION
After you install the updated version of Windows Installer, reinstall
the Office 2000 SR-1 Update.
When you are prompted to insert the Microsoft Word 2000 CD-ROM, insert
the Works Suite 2000 Disc 1 CD-ROM into the CD-ROM drive, and then follow
the instructions on the screen to install the Office 2000 SR-1 Update.
NOTE: If you are using an OEM (Original Equipment Manufacturer)
version of Works Suite 2000, please refer to your computer manufacturer to
determine the location of Works Suite 2000 Disc 1 on your recovery disk.
| Modification Type: | Major | Last Reviewed: | 6/24/2004 |
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| Keywords: | kbAddIn kbfile kbprb kbsetup KB258426 |
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