XADM: How to Run Isinteg -t When Isinteg Fails Because of Lack of Disk Space (258301)

SYMPTOMS

When you run the isinteg -fix command and the command fails because of a lack of disk space, you may receive the following error message:

JET Error JET_errDiskFull while opening the IS Databases

When you view the application event log, the following event is displayed:

Event ID: 142
Source: ESE97
Category: Error
Description:
The database disk is full.

CAUSE

This behavior can occur if there is not enough free space on the drive to create the Refer.mdb file. The Refer.mdb file is a temporary database that is created when you run the Microsoft Exchange Information Store Integrity Checker (Isinteg) utility. Isinteg browses the tables in the information store database, looking for errors. For the cross-reference tables, Isinteg builds a Microsoft Exchange Server database of reference counts (Refer.mdb) before browsing the tables. After traversing all the cross-reference tables, Isinteg compares the counts found to the counts in the reference database. If you run Isinteg with the -fix switch, these counts are updated to their true values as determined by Isinteg.

The default location for the Refer.mdb file is the subdirectory where the information store database is located, which is either the Priv.edb file or the Pub.edb file. If there is not enough room on the drive to build the Refer.mdb file, Isinteg fails, and you receive an "Out Of Disk Space" error message.

RESOLUTION

Exchange Server has an option to run Isinteg and specify a location for the Refer.mdb file. The option is a command-line switch -t. To generate a list of the command-line switches for Isinteg for Exchange Server, go to a command prompt, switch to the Exchsrvr\Bin subdirectory on an Exchange Server computer, and type isinteg without any switches. The command-line switches for Isinteg for Exchange Server 5.5 are listed in the document entitled "Isinteg.rtf" on the Exchange Server 5.5 compact disc.

Both sources give the same syntax for running the command:

isinteg -pri|-pub [-fix]-t refdblocation (default location of the store)

NOTE: The syntax for command-line switches in Isinteg is different from the Eseutil utility; Isinteg uses the dash (-), whereas the Eseutil utility uses the forward slash (/).

When using Isinteg -t, you specify only the location; do not specify the file name:

ISINTEG -FIX -PRI -t d:\ -TEST ALLTESTS

Specifying an alternate location with sufficient space for the Refer.mdb database file should allow the temporary database to be built while Isinteg is running, and allow Isinteg to complete successfully.

MORE INFORMATION

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

258302 XADM: Troubleshooting Refer.mdb File Issues

182081 Description of ISINTEG Utility